Privacy Policy for OWL Enterprise Mobile – Field Service Application

Effective Date: 12/15/2025

Our Field Service App is designed for employees and authorized subcontractors to perform job-related tasks. We collect and process data solely for operational purposes and to fulfill employment obligations.

Information We Collect

Ø Personal Identifiers

· Name and contact details (for user authentication and job assignment)

· Employee ID and account information

Ø Job-Related Data

· Service logs and work records

· Photos and images (captured for service documentation and expense receipts)

· Customer information related to service calls

· Time tracking and work completion data

Ø Location Data

· Approximate location** (coarse location) is collected for:

§ Job routing and navigation to service locations

§ Job tracking and work progress monitoring

§ Inventory sharing among technicians and location-based services

§ Device diagnostics and technical support (when troubleshooting issues)

· Location is collected **only when the app is in use** (not in background)

· Location access is **optional** - the app will function without location permission, though some features may be limited

Ø Device Information

· Device identifiers (manufacturer, model, device name)

· Operating system information (OS name, version)

· App version and build information

· Device technical specifications (architecture, memory, storage capacity)

· Network connectivity information

· Battery status (charge level, power source) - collected locally for diagnostics only

Ø Technical and Diagnostic Data

· Error logs and exception reports (may include device information for troubleshooting)

· App usage analytics (for improving app functionality)

· Version check information (to ensure app compatibility)

How We Use Data

· Assign and manage service tasks

· Enable navigation and routing to job sites

· Document service work with photos and notes

· Track work progress and completion

· Ensure compliance with safety and employment requirements

· Provide technical support and troubleshoot issues

· Improve operational efficiency and app functionality

· Verify app version compatibility

Data Sharing

We do **not sell your data**. Information is shared only:

· Within our organization for operational purposes

· With authorized subcontractors as needed for job fulfillment

· With service providers who assist in app operations (under strict confidentiality agreements)

Security

We use industry-standard security measures including:

· Encryption in transit (HTTPS/TLS) for all data transmission

· Access controls and authentication

· Secure storage of job-related data

· Regular security assessments

Data Retention

Data is retained as required for:

· Employment and operational purposes

· Legal and regulatory compliance

· Technical support and troubleshooting

Data is securely deleted when no longer needed for these purposes.

Your Rights

You may request:

· Access to your personal data

· Correction of inaccurate data

· Deletion of your data (subject to legal and operational requirements)

To exercise these rights, contact us at: itsupport@owlservices.com

Permissions Used

Ø Camera Permission

o Purpose: Capture photos for service documentation and expense receipts

o When Used: Only when you actively take a photo

o Required: Yes, for core app functionality

Ø Location Permission (Coarse Location)

o Purpose: Job routing, navigation, work tracking, and device diagnostics

o When Used: Only when app is actively in use (not in background)

o Required: No - app functions without location, but some features may be limited

o You can deny this permission and still use the app

Ø Photo/Media Access

o Purpose: Select existing photos from your device for attachments

o Method: Uses Android Photo Picker (no broad media access required)

o When Used: Only when you choose to attach a photo

o Required: No - optional feature

Apple App Store Compliance

Ø Privacy Manifest: The app declares all data types collected (Identifiers, Location, Photos) and their purpose (App Functionality, Employment Operations).

Ø Permissions Disclosure: Location services and camera access are required for job routing and service documentation. No data is used for tracking or advertising.

Google Play Compliance

Data Safety Section Alignment

Data Collected:

· Personal Identifiers: Collected, shared with organization only, used for app functionality

· Location: Collected (approximate), shared with organization only, used for app functionality and diagnostics

· Photos: Collected, shared with organization only, used for app functionality

· Device Information: Collected, shared with organization only, used for app functionality and diagnostics

· Crash/Diagnostic Data: Collected, shared with organization only, used for app functionality

Data Sharing:

· No data sold to third parties

· No data shared for advertising purposes

· Data shared only within organization and authorized subcontractors

Security Practices:

· Data encrypted in transit

· User can request data deletion

Permissions:

· Camera: Required for core functionality (service documentation)

· Location (Coarse): Optional - used for routing and diagnostics

· Photo Picker: Optional - used for selecting existing photos

Changes to This Policy

We may update this privacy policy from time to time. The "Effective Date" at the top indicates when this policy was last revised. We will notify users of significant changes through the app or via email.

Contact Us

For questions about this privacy policy or our data practices, contact:

Email: itsupport@owlservices.com